If you are exploring simple ways to reduce the size of your eco-footprint, but find the idea of

cloth diapers to be - um, overwhelming - then consider us your one-stop low-fuss solution.

Here’s how it works....

What areas do you serve?

Manhattan:  all neighborhoods

Brooklyn:  all neighborhoods

Queens:  Northwestern Queens

Bronx:  Riverdale and the South Bronx

For service in the surrounding Tri-State Region, we highly recommend Innovative Diaper Service.

How does the Service work?

For a complete picture of how the service works, give this full page a read-over.  For details on sign-up choices and packages, you can click the Order Service tab above.  Here’s where it all starts:

1. •We provide you with a clean batch of diapers each week.  Directly to your door.  For a flat weekly price.
   

2. •The diapers are delivered in a water resistant hamper bag that doubles as your diaper pail liner. 
   

3. •Once the diaper is dirty, just shake any solids into the toilet* and toss it into the hamper bag. 
   

4. •At the end of the week, simply cinch the hamper bag closed and put it out for pick up. 
   

5. •Our driver then swings by and swaps it out with a new bag filled with a fresh batch of diapers!
   

*until a baby begins eating solid foods, poopy diapers can be tossed into the hamper bag just the same as pee-pee diapers.  However, when solid foods kick in, it’s important to plunk the solid poo into the toilet before tossing the diaper into the hamper bag.   Don’t let this scare you.  It’s really pretty simple - and is something you should be doing with disposables as well.  The big bonus:  a low-odor diaper pail.

How does Delivery work?

We deliver between 9 p.m. - 4 a.m. one night per week* to a predetermined secure area that works for you and your building:  inside your vestibule, with your doorman, right in front of your apartment door or inside your front gate area.  For any spot that requires a building key, we send you a “Key Kit” in which you can return it to us.  Heads up:  we’re afraid that buzzing you each week isn’t an option - this is because the bulk of deliveries will be in the wee hours and the times fluctuate considerably from week to week (due to traffic, construction, weather, parking, route changes, etc, etc)

*On Monday nights:  we are in Manhattan and The Bronx.  On Tuesday nights:  we’re in Brooklyn - south of Flatbush.  And on Wednesday nights, we’re in Queens and Brooklyn - north of Flatbush.

Who supplies the Diaper Covers?

We ask that families purchase and maintain their own diaper covers.  They can be purchased from us or from any source you wish.

Why are diaper covers not part of the service?  Unfortunately the temperatures we use in our washers and dryers break down a cover’s water resistance pretty quickly.  So it’s not a service that we can provide.

What if this is my first time with cloth?

Most DK families start out as rookies - so you’re in good company.  Our philosophy is:  just dive in and give it a go.  Usually it takes only a few solid days to get to cruising speed.  And to help make the prospect a little less daunting, here’s a link to some How-To Videos. 

And...

1. •We are available via email (basically 24/7) to answer any questions.
   

2. •You’re also welcome to schedule a time to stop by and say “hi” and receive a one-on-one diaper demo.
   

3. •We host quarterly Open Houses when you can get a tour and ask any questions while meeting other parents too.
   

4. •We have a Yahoo Group where we post helpful tips and where you can exchange questions, comments, diaper discoveries and hand-me-downs with other DK families
   

5. •And if you think you have it all down pat, but then the baby arrives and you find yourself scratching your head (and rubbing your sleepless eyes), we  have a team of seasoned DK “Mentors” (including us!) who can drop by to help show you the ropes.
   

What if I’m still deciding between the various diapering options out there?

Then we’ve compiled a whole bunch of information and charted it for your review here. 

Plus we have a link to a cloth diaper Lingo page that could come in handy.  Take a look and shout with any questions!

How and When should we Sign-Up?

1. •You can sign up as far in advance as you’d like (we don’t charge for your order until your delivery week.)
   

2. •But please sign up no later than 3 weeks out - to allow time for us to stock and prep your diapers.
   

3. •We then arrange to deliver approximately one week in advance of your Due Date.  Or asap if your baby is already here.
   

4. •Just go to the Order Service page to choose your options and enter your information. 
   

5. •We’ll email you right away to confirm the diaper delivery date and details.
   

How does Billing work?

1. •Upon delivering your first set of diapers, we then allow a 4 week grace period for weekly service to begin.
   

2. •Just email us when the Big Day arrives and we’ll confirm your first pick-up/exchange date. 
   

3. •Weekly service fees will kick in upon your first pick-up.  (or after the 4 week grace period)
   

4. •And then reoccur each week that there is either a pick-up or a drop-off.
   

5. •For weeks when you ask us to skip you entirely, see “What happens when I go out of town?” below.
   

6. •Just email us if you’d like to cancel;  aside from billing for that final pick-up week, there are no penalties.
   

How do Gift Vouchers work?

1. •Just direct family and friends to this link:  http://www.diaperkind.com/Gift.html
   

2. •Here, they can purchase Gift Vouchers for you in any amount that they’d like.
   

3. •We then email them the voucher so that they can personally give it to you. 
   

4. •To redeem your vouchers:  We keep a tally and will automatically apply them to your account.  But you can also list them in the designated area of the shopping cart whenever you sign up for service or place an order.
   

5. •There are two ways to check your Gift Voucher balance:  If service hasn't begun yet, just send us an email.  Or, after service has kicked in, your running balance is included with each week’s diaper delivery!
   

6. •One important note:  just like any store, service or restaurant, our Gift Vouchers cannot be redeemed for cash and they expire after one year.  However, they are fully transferrable and can be used for both accessories and/or service.
   

How many diapers am I provided?

Don’t fret; we’ve found that these quantities are the exact number that most folks need and even allow for a few extra.

1. •Twee are provided with 180 diapers rotated over 2 weeks (90 per week)
   

2. •Small are provided with 160 diaper rotated over 2 weeks (80 per week)
   

3. •Medium are provided with 120 diapers rotated over 2 weeks (60 per week)
   

4. •Large are provided with 100 diapers rotated over 2 weeks (50 per week)
   

After delivering your full rotation of diapers over 2 weeks (half each week), we then return to you the exact number of diapers that we picked up from the week before.

What if I need more diapers than that?

If you find that you’re running short, we can increase your rotation in increments of 20 at the following rates:

1. •Smalls:  The first additional 20 are no extra charge.  Each additional 20 thereafter is an extra $2.50/week.
   

2. •Mediums:  Each additional 20 are an extra $3.00/week.
   

3. •Larges:  Each additional 20 are an extra $3.50/week.
   

Will I get the same diapers back each week?

Yes.  We actually assign you an entire set of numbered diapers.  Say... #121s.  And we will return these exact same diapers to you each and every week.

What about the smell?

To combat any odor, we offer a Heavy Duty Diaper Pail that’s made especially for diaper services.  It locks odors in tight.  Truly... with an asterisk.  When you open the diaper pail, odor will escape.  Usually this is okay.  If it bothers you, however, check out our Bio-Liners or Fleece Liners as a cure-all way to eliminate the source.

Do you have special pricing for Twins / Multiples?

We certainly do.  Please email us at info@diaperkind.com so that we can walk you through it.

What happens when I go out of town?

1. •We can put your account on hold for any reason and for any length of time. 
   

2. •Please just give us a week’s notice so that we can still pick up your dirties on your regularly scheduled night before you leave town.
   

3. •Then, the set of diapers that you’re in are entirely yours to use while away - and we encourage it!  (lots of DK families do this!) 
   

           Just ask us for washing instructions as needed.

1. •If you opt not to use the diapers while away, they will await your return on our shelves and in your home. 
   

2. •For either of these 2 options, we charge $10 for Inactive Weeks.
   

3. •For extended service holds, just drop us a line and we’ll work out a good plan based on whatever your schedule might be.
   

What happens if I forget to leave my diapers out for pick-up?

1. •We send emails on your delivery morning reminding you to put your diapers out in time for 9pm.
   

2. •Even so, we know you have more pressing things on your mind, so if you forget...
   

3. •We’ll still drop-off your clean set of diapers.  And then we’ll email you the next morning with “2nd pass” pick-up options.
   

What happens when my baby goes to Daycare?

Contrary to common belief, the Department of Health does not prohibit the use of cloth diapers in Daycare Centers.  We have been in contact with the DoH’s Bureau of Childcare division and have literature from them that explains the daycare-cloth guidelines.  We have also reached out to several daycare centers in Manhattan and Brooklyn and have a running list of those who are cloth-friendly.  Please feel free to contact us when the time comes for this transition and we’ll be happy to help in any way that we can.

What is your complete Service Agreement?

Our complete Service Agreement is provided when completing your Sign-up and you can download a copy here.

© 2009 Diaper Kind, Inc