Returns and Privacy Policy

Diaperkind Return Policy:

Purchased items must be returned per the terms below and within 14 days of receipt. Registration fees, service fees, and gift certificates are non-refundable.

For a returned item to be considered for Refund or Credit consideration, items must be packaged per the How-To Return an Item instructions below and be in original packaging, unworn, unwashed, unopened, with original tags and seals intact. Any item retaining odor from dirty diapers, smoke, perfume, pets, containing pet hair, or otherwise altered in any way will not be accepted. 

The refunding of Returns will be left to the discretion of Diaperkind.  If we find an item is unsuitable for return, we will hold it for you for pickup, ship it back to you (at your expense) or, if you are a service subscriber, deliver it back to you with your next service delivery.

Refunds or Credits will be processed within 7 days of receipt and will be given in the form of payment tendered, or for store credit. 

We do not process Returns for Exchange.  If you wish to exchange one item for another, please return the original item for refund consideration and then place a new order for the item you wish to purchase in its place.

How to return an item to Diaperkind

If you are a Diaper Service Subscriber:

Items to be considered for return must be accompanied by a printout of your receipt (you can find a copy of your receipt by logging in to your My Account page and reviewing your Order History).

Take your receipt printout and the item(s) you wish to return and place them inside any plastic sack. 

Using the diaper bag cord, tie the sack to the outside of your diaper bag and put out for pickup on your regularly scheduled pickup night.  Please make sure the sack is securely tied to the bag, not inside or resting on top. 

Items that are not securely fastened to your diaper bag or accompanied by a printout of your receipt may get lost in transit and therefore non-refundable.


If you are not a Diaper Service Subscriber:

Items to be considered for return must be accompanied by a printout of your receipt (you can find a copy of your receipt by logging in to your My Account page and reviewing your Order History).

Please package up your order in an appropriate box or envelope and ship it back to us (at your expense) to:  Diaperkind, 126 13th Street, Brooklyn NY 11215, ATTN: Returns

Items sent back to us that are not safely packaged or accompanied by a printout of your receipt will be accepted at our discretion.

Privacy Policy:

We only ever use your email address for weekly diaper pickup reminders, to alert you to any service changes, or to update you with milestone diapering-, product-, or service-related information.  And we will never share your information with any third parties.  Ever.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.diaperkind.com (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site. This includes using third party cookies (such as DoubleClick) to run Google Analytics Demographics and Interest Reporting. These cookies gather website visitor data (such as age, gender, and interests) to optimize website content and marketing and do not collect any personally identifiableinformation. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.